SUPERSCOREAI · privacy
Privacy policy
Draft for review · Prepared 17 September 2026
Transcend Native Labs Pvt Ltd operates the SuperScoreAI marketing website. This policy explains how we handle information when you browse, make an enquiry or use the website’s checkout. Contact support@transcendnative.ai with privacy questions.
Information we collect
We collect the information you submit, such as your name, phone number, student grade, selected program and, where requested, school board. Order records may contain purchase details, transaction references and payment status. Please provide only information relevant to your enquiry.
How we use it
We use this information to respond to enquiries, arrange demos and free mock access, support enrolment, manage orders and refunds, prevent misuse, resolve service issues and understand how visitors use the website. A program enquiry allows our coordinator to contact you about that request.
Website analytics and browser storage
We use first-party analytics and browser storage to understand visits, visible time on Marketing pages, campaign sources and enquiry or checkout progress. Production pages may use Microsoft Clarity, Google tags and Meta Pixel for usage and conversion measurement. Campaign identifiers, device information, page interactions and technical identifiers may be processed by these services. Where a visit is linked to an enquiry or tracked campaign recipient, our internal analytics may associate it with that record.
Service providers and sharing
Service providers supporting hosting, data storage, communications, analytics and payments may process information needed to provide those services. Razorpay handles payment processing. Third-party services may process data in locations outside India under their own applicable terms. We may also disclose information when required by law or to address fraud, security incidents or legal claims.
Parents and students
Our enquiry and purchase journeys are intended to be completed by a parent, guardian or adult student. A parent or guardian should assist a student under 18. Please do not submit unnecessary information about a child. Contact us if you believe a child has submitted personal information without appropriate involvement. This marketing policy does not replace the notices and parental processes required for the student learning application.
Retention and security
We retain information for the purposes described here, including enquiries, service delivery, disputes and applicable record-keeping obligations. Retention varies with the type of record and legal requirements. We use access controls and technical safeguards; no online service can promise absolute security.
Your choices and requests
Email support@transcendnative.ai to ask about access, correction or deletion of your information, withdraw consent where applicable, or raise a privacy concern. We may verify your identity before responding. Some information may need to be retained for legal or transaction-related reasons. You can manage browser storage and third-party settings in your browser; removing storage may affect website functionality. Ask support to stop optional promotional contact.
Updates and contact
We may update this policy as the website or our practices change. For privacy questions or complaints, write to support@transcendnative.ai with enough detail to identify your enquiry, without sending passwords, OTPs or full card details.
Talk to our learning coordinator.
Or email support@transcendnative.ai.