SUPERSCOREAI · refund policy
Refund and cancellation policy
Draft for review · Prepared 17 September 2026
Refund eligibility depends on the purchased program. This draft distinguishes the existing annual school-learning offer from the JEE, NEET and Foundation programs. Write to support@transcendnative.ai for help.
Separate ₹2,999 annual school-learning plan
You may request a full refund within 14 days of purchase of this annual school-learning plan, with no questions asked. Send your request to support@transcendnative.ai from a contact associated with the purchase and include the order reference. The date of your request determines whether it falls within the 14-day window.
JEE, NEET and Foundation programs
The annual school-learning plan’s 14-day refund promise does not apply to JEE Test Series, NEET Test Series, Foundation Program, JEE Coaching or NEET Coaching. Program-specific cancellation and refund terms must be provided and agreed before payment. If those terms have not been supplied, contact support before purchasing.
Free mock tests and enquiries
Requesting the 3 free mock tests, a callback or a demo through the marketing website does not take a payment. There is no refund to process for an unpaid request.
Duplicate, failed or incorrect payments
If you see a duplicate charge, a debit without order confirmation or an incorrect charge, email support with the order or payment reference. We will investigate the transaction with the payment provider and communicate the outcome. Do not send OTPs or full card details.
Processing an approved refund
Approved refunds are returned through the payment provider to the original payment method where supported. The time for funds to appear depends on the payment provider and bank. Support will share the available refund reference and status; a refund is not instant when the request is submitted.
Service problems and your rights
If paid access is unavailable or the delivered service differs materially from what was agreed, contact support so the issue can be reviewed. This policy does not restrict statutory consumer rights or remedies under applicable law.
Talk to our learning coordinator.
Or email support@transcendnative.ai.